Privacy Policy

Introduction

The Heiser Group ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website heisergroup.com or use our services.

Information We Collect

Information You Provide

When you contact us or request a quote, we may collect:

• Name (first and last)
• Email address
• Phone number
• Service address
• Service preferences and requests
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and general location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and interactions

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Deliver and improve our cleaning services
• Communicate with you about appointments and services
• Send service reminders and follow-ups
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Comply with legal obligations

Analytics and Tracking

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services. Google Analytics does not collect your name or other identifying information. You can learn more about how Google uses data at google.com/policies/privacy.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookies through your browser settings, though disabling them may affect site functionality.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Third parties that help us operate our business (email services, analytics)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact information from service inquiries is typically retained for up to 3 years.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: